Last updated: July 28, 2026
These Terms govern your use of kluguard.com and any services provided by KluGuard. By engaging KluGuard or using this website, you agree to these Terms. Where a signed service agreement exists between you and KluGuard, that agreement’s specific terms take precedence over this page.
1. What KluGuard Provides
KluGuard provides online-review monitoring, public-review analysis, reputation-risk prioritization, communications recommendations, response drafting, platform-reporting guidance, and public-feedback trend reporting for local businesses.
2. What KluGuard Does Not Provide
KluGuard does not provide private investigation, surveillance, interviews, background checks, evidence collection, on-site or covert assessments, incident investigation, legal advice, defamation advice, litigation support, or any guarantee of review removal, ratings, revenue, bookings, or other business outcomes.
Unless KluGuard has separately confirmed to you in writing that it is operating through appropriately licensed investigative services, KluGuard does not conduct mystery shops, staff or service evaluations, or private-record review of any kind.
3. No Determination of Truth
KluGuard’s review-risk scores and recommendations are communications-priority tools. They are not investigative findings, legal opinions, or determinations that a review, allegation, or any party’s account of events is true or false.
4. Your Responsibilities
You are responsible for the accuracy and legality of any information you provide to KluGuard, and for having the authority to provide it (including authority over your business’s premises, staff, and records, where relevant). You are responsible for your own operational decisions, for obtaining your own legal advice where needed, and for final approval of any public response or platform submission before it is posted.
5. Approval Before Posting
KluGuard does not publish, submit, or post any response or platform report on your behalf without your prior written approval, unless a separate written agreement expressly grants that authority.
6. Sensitive Information
Unless expressly agreed in writing, do not send CCTV footage, ID scans, audio or video recordings, employee or customer statements, medical information, or other sensitive personal information through this website or by ordinary email. Where sensitive material genuinely needs to be reviewed, we will provide a separate, secure method.
7. Confidentiality
We treat client information, business records, and case details as confidential, and will not disclose them to third parties except as needed to deliver the agreed services, as required by law, or with your written permission.
8. Reports and Deliverables
KluGuard retains ownership of its report templates, scoring methodology, and internal processes. Deliverables prepared specifically for you (reports, drafts, briefs) are provided to you for your own business use under the terms of your service agreement.
9. Payment
Fees, billing frequency, and any late-payment terms are set out in your service agreement or order. Work beyond the agreed monthly scope is billed separately at the rates stated in your agreement.
10. Term and Termination
Either party may terminate an ongoing engagement according to the notice period set out in your service agreement. Fees for work already performed remain payable.
11. No Guarantees
KluGuard does not guarantee that any review will be removed, that a platform will act on a report, or that any recommendation will produce a particular business outcome (including ratings, bookings, or revenue).
12. Limitation of Liability
To the extent permitted by law, KluGuard’s total liability for any claim arising from its services is limited to the fees paid by you for the specific service giving rise to the claim.
13. Indemnity
You agree to indemnify KluGuard against claims, losses, or expenses arising from inaccurate information you’ve provided, or from your own decisions about what to publish or how to respond to a review.
14. Not Legal Advice
KluGuard is not a law firm and does not provide legal advice. Nothing KluGuard provides, including risk scores, recommendations, or draft responses, should be relied on as legal advice. Where a matter may involve legal risk (including allegations of discrimination, injury, or criminal conduct), we will advise you to consult a lawyer.
15. Governing Law
These Terms are governed by the laws of the Province of Alberta, and any dispute arising from them will be subject to the jurisdiction of the courts of Alberta.
16. Changes to These Terms
We may update these Terms from time to time. The “last updated” date at the top reflects the most recent revision. Continued use of our services after a change constitutes acceptance of the updated Terms.
Contact
Questions about these Terms can be directed to: info@kluguard.com